Mask, bikini, lingerie and jewellery are non-refundable.
For other items, we do not accept return if the item is used. Buyer must contact us ( within 14 days after purchase for UK, International is 28 days ) before sending back the product and there is 35% handling and admission fee for the return process. Buyer pays the return postage fee. No shipping fee will be refunded and item must be in unused condition. We will refund the payment after receiving the items, please note the payment may take up to 10-20 days to arrive at your bank or PayPal.
Please email us at email@example.com. We will try our best to help.